I ordered four bottles again on April 1, a total of 151 bucks... 161 after shipping and handling.
So... I get home from my run on Thursday and there is a huge envelope in the mail I see that the return address is labeled Protocol and I am excited because I know I have another two months osf MAP work with now. Cool! I love the product and I think it has been super beneficial for me both during and after my workouts. I was concerned about running out.
Well... I hope the package but by now I am skeptical because it feels more like a book, or a box within the envelope rather than four bottles. WTF? I open the envelope and this is what I see...
|So what the fuck am I supposed to do with this?|
So I get online and check the Protocol Supplements website out just to see if they even carried this hokey book and maybe that would explain the mistake. Nope. Now I am really confused. I email the site owner (and over 24 hours later do not have an actual email response BTW) but basically decided to call and find out what I could.
Fortunately Protocol Supplements is located in Laguna Beach, CA, so it was still before five p.m. PDT when I called and got in touch with Cody Oakland the owner of Protocol Supplements himself. Long story short I sent him a lot of text messages with images of the package and the book. It appears the package was reopened and resealed sometime in transit, maybe, and the book put in at that time. Who knows.
But what I do know is that he more or less just laughed at me incredulously, asked more questions and seemed dumfounded himself. What I also know is that he failed to make any effort or offer to right this situation. I texted him this morning and he suggested I go to the PO and see what they might do (which is nill I bet... those poor bastards can barely get the mail delivered on time much less figure something out like this) and that he (Cody) would work on it from his side, whatever that means. I think it means I am hosed in this deal.
I am afraid that in the end I am fucked out of $161.75 (That's a pair of Hokas folks) and also will be out of my MAP supply within a week.
So in the end... if any of my readers ever contemplated doing business with Cody Oakland or Protocol Supplements I recommend taking your money and customer service expectations elsewhere.
On that note, I have a leadership book for sale... cheap. :)